Outside of California Clients: out of state cases that were shipped will receive an extended parts warranty of 90 days after purchase date and it will be handled immediately after the video is received describing the issue by text to Alex 714 350-4838 . Please stay 4 feet away from the item and then zoom in to show any details.
Exclusions: Water and Physical damage and music related.
California clients: Since we're an actual toy company with showrooms in California we're in a unique position and able to immediately ship the part and send a video instruction how to change the part in our showroom using the same item as an example.
We offer a 60-day performance warranty that covers everything mechanical, and you must contact 714 350-4838 Via text with a short video from 4 feet away and the receipt and explain the situation and most Likely we can reply with a video with solution. local customers can also bring the item for repairs only after the video is send between Monday - Thursday. 12-6 pm
We also reserve the right to replace any item that was damaged in shipping if we get notification within a day after item was revived.
No returns or exchange is allowed, No exceptions.
We need to be notified immediately of any damages caused by shipping. We have parts for all items in stock to handle performance warranty matters.
Exclusions: Performance warranty doesn't cover accidents, music, water damage or physical damages are never covered under performance warranty.
We also offer repairs for our customer only after the 60 day expires with a small fee of $45 plus parts paid to our contractor that only works on site after hours and will not make house calls or contact the customers directly.
There will be a need for deposit if the item is left for repairs. This deposit is fully refundable if the item is not fixed and its pickup with in 3 days after notice. Items left behind will be disposed off using the deposit funds.