Term & Conditions
Terms and warranty Out of California warranty:
We offer a 90 Days parts replacement warranty if you purchase items online and have it shipped outside of California. NO refund or exchange is possible. We provide a video how to change the parts from our showroom the next day after receiving a video texted to Alex 714 350-4838. Parts will be shipped within 3 business days after the Video was sent.
If local All repairs must be done in our showrooms at customer’s expense.
Performance warranty definition: We don’t offer exchange refund or returns as the item is useless after purchase as weren’t authorized to sell used items. We guarantee that your item performs like other toys with same model. We don’t make these Toys and don’t offer satisfaction guarantee. Only guarantee we provide Is that your toy is not different in performance with other toys in exact same model.
Terms and warranty for California customers:
We offer a 60 days-part replacement warranty on all products unless otherwise indicated on the description or receipt. No refunds or exchange is allowed, No exceptions! To start a claim, you must send a video of the item and speak on the Video as to the problem and send a copy of the receipt VIA text only to 714 3504838. Most likely a Video of the solution will be sent to change the part in exchange or a method operation that will help solve the problem. In case the issue is not resolved you can bring your item by appointment to one of our showroom Monday -Thursday and we will have our technicians repair the car for you.
Items Excluded are Water damage (don’t wash or leave the item in rain) any kind of impact related to body, axels or panels which are not a performance issue. These items may be repaired with a coast of labor of $45 plus cost of the part and our technicians don’t charge anything unless the customer agrees in advance and the item is repaired. The same applies if the warranty has expired and you have purchased the item from us. We will only support our customers in any repairs or sell of parts. Items must be picked up from showroom after 3 days of repairs and notice via text.
Right to refuse or cancel orders.
If there are errors or lack of cooperation from customers , damaged good before delivery , mbz toys.com reserves the right to cancel and refund the purchase amount in full.