Q.) Can I purchase parts from this company if my car was purchased from MBZ TOYS. COM?
A.) Yes we do offer lifetime support for parts to our customers only at discount after warranty expires for as long as they own the item even beyond the performance warranty period. We have repaired cars after 6 -7 years for our customers.
Q.) Do you charge Sale Tax for outside of California sales?
A.) No we don't have locations outside of California, so we don't charge sales tax.
Q.) How long does it take for shipping.
A. We process the shipping with in 2 days after order and Fed ex will take from 2-5 business days to deliver.
Q.) Do you offer incentives for pick up at your store?
A. You can choose to pick up and contact Alex 714 350-4838 regarding assembly and cash incentives.
Q.) Can I purchase parts from this company if my car was purchased elsewhere?
A.) We have access to some parts for our customers only. If we can match the parts exactly, we may be able to help but these parts are limited to remote, motors, battery, chargers only.
Q.) How long does it take for my product to ship out?
A.) If your item is shipped via normal carrier, it usually leaves the warehouse between 1-4 business days in most cases. Any items that ship via freight will take longer to ship and each product that does ship via freight will state this on the web page and give you an estimate of how long it takes to be shipped.
Q.) Do you offer local delivery?
A.) You must request and pay the fees, once you purchase the item you will be contacted for a local delivery in box only. We don't deliver after assembly, it must be pick ed unless there is an order over $2000.0 Contact Alex for personal delivery 714 350-4838
Q.) Can I pay for expedited or overnight shipping?
A.) Expedited/overnight shipping is not an option because the cost to do so is typically greater than the cost of the product and batteries must be shipped separately.
Q.) Do you ship outside of the U.S.?
A.) Unfortunately we don’t as customer service becomes impossible if the package is damaged etc.
Q.) Can I purchase a spare battery so my child can have longer play time?
A.) Yes. The clash ride on offers a 24 V battery that can be replaced in a minute that and the size, speed of this item makes this item the best-selling item we have for last 6 years. Link to AGES 1-10
Q.) Can these vehicles handle rain/water?
A.) No. These are plastic toys made with electronic components, so any rain or water can damage these components beyond repair. and it will void the warranty as abuse of product and the vehicle may not be usable.
Q.) What are the recommendations on using the remote-controlled toys.
- Always have the speed on highest because the connection t the car is better via Bluetooth you can still drive as slow as you like.
- Always keep the wheels on 4-wheel drive if you can since the break is through the motors all 4 motors will give you a smoother stop rather than sudden.
- All cars come with adjustable seat belts, if needed make sure to ask for a video how to modify the size, so the child is secured inside.