Q.) Can I purchase parts from this company if my car was purchased from MBZ TOYS. COM?

A.) Yes, we do offer lifetime support for parts to our customers only at discount after warranty expires for as long as they own the item even beyond the performance warranty period. We have repaired cars after 6 -7 years for our customers. 

Q.) Do you charge Sale Tax for outside of California sales?

A.) No we don't have locations outside of California, so we don't charge sales tax. 

Q.) How long does it take for shipping.

A. We process the shipping with in 2 days after order and Fed ex will take from 2-5 business days to deliver. 

 Q.) Do you offer incentives for pick up at your store?  

A. Yes we do offer free assembly with review with all online purchases with a notice from customer after purchase. it may take a day to assemble the item 

Q.) Can I purchase parts from this company if my car was purchased elsewhere?

A.)  We have access to some parts for our customers only. If we can match the parts exactly, we may be able to help but these parts are limited to remote, motors, battery, chargers only. 

 Q.) Do you offer local delivery?

A.) If you choose shipping the company will at time it is more feasible to deliver instead of Fed Ex shipment and will contact you for delivery after purchase. Most big orders with 2 or more items with in 50 miles of 91763 CA zip are delivered,

 Q.) Do you ship outside of the USA. Or islands within USA?

A.) Unfortunately we don’t as customer service becomes impossible if the package is damaged etc.

 Q.) Can I purchase a spare battery so my child can have longer play time?

A.) Yes. The clash ride on offers a 24 V battery that can be replaced in a minute that and the size, speed of this item makes this item the best-selling item we have for last 6 years. Link to AGES 1-10

  Q.) Can these vehicles handle rain/water?

A.) No. These are plastic toys made with electronic components, so any rain or water can damage these components beyond repair. 

Q.) What are the recommendations on using the remote-controlled toys.

1. Always have the speed on highest because the connection t the car is better via Bluetooth you can still drive as slow as you like.
2. Always keep the wheels on 4-wheel drive if you can since the break is through the motors all 4 motors will give you a smoother stop rather than sudden.